All India Central Call Center launched by APSRTC

Good news to all Regarding improvement of online services given by APSRTC,i.e. if you have any inquiry related to the bus services and having any trouble with that can be solved with in short by making call to the Call center started by APSRTC.

Andhra Pradesh State Road Transport Corporation (APSRTC) has inaugurated the All-India Central Call Center service first time in the Hyderabad on Wednesday. Render round-the-clock services to bus passengers from anywhere in the country. Customers can call to the numbers CCC on 3377 3377 from any ware in the country without dialing Andhra Pradesh code, i.e., 040. More than 200 local call centers in bus stations across state have been set up in the past after which RTC sold 50,000 tickets more daily. APSRTC has been working with Abhibus Technology Company to develop the CCCs.

The CCC will attend to passenger’s grievances via calls, mails, SMS and also issue bus tickets through Interactive Voice Response System (IVRS). Complaints on cases like accidents, breakdowns and buses not turning up on time at bus stations will be taken. A team of officials will get feedback from passengers daily and bring changes according to their demands. Every day RTC operates 22,000 buses are carries 1.5 crore passengers’ and it is its responsibility to ensure comfortable travel to all of them.

The call center service main branch established at Hyderabad and the service is available to the passengers at any time, i.e.,24/7. This cal center number given by the APSRTC i.e.(state code)- 33773377,mobile no : 8019999999,for land line users you can make a call by using your state code directly instead of dialing Hyderabad std code.

IVRS process system follows:

• For any information about APSRTC press 1 (One)
• For reserve/cancel a ticket press 2 (Two)
• For Any complaints press 3 (Three)
• For APSRTC facilities and futures press 4(Four)
• For giving Advices press 5(Five)

For online ticket reservation (eBooking): http://apsrtconline.in/